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New York-Presbyterian CXO Rick Evans: We are in a patient experience crisis
Updated: Jun 20
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New York-Presbyterian CXO Rick Evans: We are in a patient experience crisis
We've continued to make progress in improving patient experience amid a rapidly changing healthcare environment. But the author has never seen us in a situation like the one we are in at this moment. As the pandemic continues, a related crisis in patient experience is unfolding before our eyes, and it is unlike anything we have seen before. Read on!